Special Notice:

Please only send back the defected parts NOT THE WHOLE DVB in order to repair. If not, the goods will be confiscated by Chinese customs, we would not take responsibility for the loss in the transaction. Please write the problem clearly and write your email address on a piece of paper put in the box. So that we can solve the problem and contact you as soon as possible .If not, we only can wait you contact us then deal with it. You'd better make a note written like this:

customer name:
Our salesman name:

order number (if have):

dvb model :

problem of dvb:

We are always applying ourselves to better our service for all our customers. Following are some questions our customer asked us.

1) About warranty time

All products are sold from our company and website, all have one-year warranty since the date when you ordered the products.

2) About warranty range

We will only be held responsible for warranty products which are purchased directly from our website with an order number. Purchased from reseller who has purchased from us are not included. Please contact the reseller who sold it to you.

3) Instructions for returning faulty goods

1, before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.
2, if there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

3, generally speaking, we advise you to return faulty goods by sending them through the Post Office and EMS rather than using couriers like DHL, UPS, FEDEX and TNT. Normally it will take 7-15 days to return goods to us by Post Office or EMS.